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Simple Returns & Credits: Any product that arrives damaged or defective will be immediately replaced or credited. Please contact us immediately so that we have an opportunity to correct any problems or errors. For a full refund on any unused products, we will only accept returns if the product is returned in its original packaging and in good condition. Please call us at 661-312-8557 or email us at jill@thefibersphere.com if you have any questions or concerns regarding your order.